My Favorite Mistake: Business Lessons from Failures and Success

Two Bosses Who Didn’t Like Each Other: Lori Baker-Schena

Co-founder of LeadHERship Consortium, LLC
Show notes: https://www.markgraban.com/mistake48
My guest for Episode #48 is Lori-Baker Schena, a professional speaker and leadership consultant based in Southern California. She has a PhD in organizational leadership and is a co-founder of the LeaderHERship Consortium.
She is currently on her third career. She was a journalist and PR person, then a professor for 25 years, now she's a coach and speaker.
In our episode today, Lori tells a story about her “favorite mistake,” related to staying too long in a role where she had two different bosses who not only didn't work together well — they didn't like each other! Lori regrets that it took too long for her to realize the situation was unworkable, but she learned from it.
We talk about how people react to bad situations, how we can “ask for what we need” and why that can be difficult, especially for women. How can you be in a situation where you love what you're doing at work. I mention Rich Sheridan and Menlo Innovations, the movie “Office Space,” and the Apple TV+ Plus “Ted Lasso.” Also, how can we get past "the shame of failure" and "pivot to positivity"?
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Giving in to the Monkey: Mike Smerklo

Managing director of Next Coast Ventures
Show notes: https://www.markgraban.com/mistake47
My guest for Episode #47 is Mike Smerklo. He is an entrepreneur, an investor, he’s the co-founder and managing director of Next Coast Ventures. He was one of the first employees at Loudcloud, recruited there by Marc Andreessen and Ben Horowitz.
in 2003, he purchased ServiceSource, a 30-person technology services startup in San Francisco. As CEO over the next 12 years, he grew the business into a successful 3,000-person publicly traded company with close to $300M in revenue.
Mike now shares his lessons in his book Mr. Monkey and Me: A Real Survival Guide for Entrepreneurs.
In today's episode, Mike shares favorite mistakes about giving into “fear, uncertainty, and doubt” and how he made the mistake of trying to be a blend of two very different leaders who were both role models to him. We also talk about why he wrote the book and the “SHAPE” formula — Self Awareness, Help, Authenticity, Persistence and Expectations.
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Getting Burned Out From Doing it All Herself: Pam Hopman (with New Introduction and Context as of Nov 2022)

Financial advisor and CEO of The Hopman Group
UPDATE (November 2022): The links to Pam's LinkedIn page and her business website no longer work. It was called to my attention that Pam is under investigation for allegedly recommending an investment that has been described as a “Ponzi scheme” in a news report and law firm websites.
“I have been told many times, now it’s a lost cause,” Bryant said. “I will never see that $95,000 again.”
Bryant said she trusted Tucson financial advisor Pamela Hopman of PGH Advisors and the Hopman Group with her money. She said it was Hopman who invested her money into Deeproot in 2019.
Bryant said she believes Hopman should have done better research on the investment.
Bryant has not yet filed a lawsuit against Hopman. She shared a letter with the N4T Investigators from Hopman’s attorneys saying Hopman lost a significant amount of money herself to Deeproot. The letter urged Bryant to join them in going after Deeproot, instead of suing Hopman.“
She is not alleged to be the mastermind of the “Ponzi scheme,” but the allegations are that she made a bad recommendation to herself and others, a mistake, it seems. Here is the lawsuit filed against the creators of Deeproot.
The decision and settlement
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Show notes: https://www.markgraban.com/mistake46
My guest for Episode #46 is Pam Hopman, founder of The Hopman Group, a financial advisory firm based in Tucson. Pam has over 20 years of experience working as a financial advisor, with comprehensive knowledge of strategies for retirement income planning, wealth preservation, and estate planning. She holds the designation of Chartered Retirement Planning Counselor from the College of Financial Planning.
Pam is the host of the Empower U Podcast and she recently launched her financial mastermind group called The Money Thing (formerly called Conversations Over Wine and Chocolate).
In today's episode, Pam talks about how she owned a practice with multiple offices, but got burned out — she was trying to do it all. She sold the practice and took a marketing job. This turned out to be a mistake, as the first year was great, but the second year was a “nightmare.” Learn how Pam wishes she had been coached through the challenges with that first practice and how having a coach has helped her prevent repeating mistakes in her new practice.
We also talk about financial planning mistakes and we learn we have a shared belief in the power of “baby steps” (hear Mark's podcast with psychologist Robert Maurer on that).
Enter to win books and other items produced by other “My Favorite Mistake” guests.
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Realizing a New Job Was a Mistake on Day 1: Eric Twiggs

Author, podcast host, Coach, and more
Show notes: https://www.markgraban.com/mistake45
My guest for Episode #45 is Eric M. Twiggs, the host of the podcast called The 30 Minute Hour. I was his guest in this episode last month, so please take a listen. I've really enjoyed both conversations with him!
Eric is a founding partner and president of The What Now Movement. His mission is to build high performing entrepreneurs, authors, and career professionals, who are prepared for life’s unexpected curve balls.
Eric is the author of The Discipline of Now: 12 Practical Principles to Overcome Procrastination. Visit the show notes page to enter to win a copy!
In today's episode, Eric tells a story about leaving a company to take a new job as a district manager at a video store company. On the very first day of the new job, Eric thought he had made a huge mistake. He didn't quit, because that would have been admitting a mistake… was that a mistake? He stuck with it and ended up learning so much from that challenging role that he calls a “favorite mistake” now.
We also talk about situational leadership, finding your purpose, and the patterns that cause us to procrastinate — and what we can do about it.
Please subscribe, rate, and review via Apple Podcasts or Podchaser! You can now sign up to get new episodes via email, to make sure you don't miss an episode. This podcast is part of the Lean Communicators network.
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Interviewing Poorly and Failing To Get The Job, Twice! Terry McDougall

Executive coach, author of Winning the Game of Work: Career Happiness and Success on Your Own Terms.
Show notes: https://www.markgraban.com/mistake44
My guest for Episode #44 is Terry McDougall. She is an executive and career coach, speaker and best-selling author of Winning the Game of Work: Career Happiness and Success on Your Own Terms.
After 30 years of corporate business experience, 15 of which were in senior managerial roles, Terry chose to become a coach, in 2017. She also has a new podcast called “Marketing Mambo.”
In today's episode, Terry tells a “favorite mistake” story about a time she applied for an internal leadership position, but she “bombed” the interview after being in the interim role. After a hiring misstep, the position was again posted and she again failed to get the job.
“It was all on me — I wasn't prepared.”
While it was painful, Terry calls it a “favorite” mistake because she learned so much through those experiences. She identified gaps in her interviewing skills and has worked on that — and it helps her now help others more effectively.
“Not getting back up is the failure.”
We also talk about panel interviews and how those are different in a Zoom area, along with other reflections and lessons on job hunting and career advancement. Terry also tells a story about the benefits of “small tests of change” before doing a big launch of something.
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The Time the Phillie Phanatic Didn’t Show Up: Dave Raymond

The original Phillie Phanatic (1978-1993), Author of "The Power of Fun"
Notes & enter to win a signed copy of his book: https://www.markgraban.com/mistake43
My guest for Episode #43 is Dave Raymond, author of the book The Power of Fun. So what does Dave know about fun? He's had an incredibly fun career. For one, he was a somewhat accidental pioneer as a sports mascot — he was the first person to perform as the Phillie Phanatic, doing so for 16 years, in 48 states and five countries.
He started Raymond Entertainment Group 20 years ago, where he has designed and rehabilitated hundreds of character brands for Fortune 500 companies, sports teams, and colleges and universities — Including Victor E. Green, who I’ve seen at Dallas Stars games and Gritty, the new Philadelphia Flyers mascot. In 2005, he founded the Mascot Hall of Fame. Davie is also a motivational speaker (doing a lot of virtual work now).
In the episode today, Dave shares his "favorite mistake" story which involved him and the Phanatic not showing up for an event -- and how the Phillies team leadership helped him learn a valuable lesson. We'll also talk about how he became the Phanatic, as a marketing intern with the team, the reception that he got from the fans, and whether the animosity with the late Dodgers' manager Tommy Lasorda was real or not.
We also talk about his recent work and why people should be having more fun in the workplace. Can you have a process for creating fun?
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Being Surprised by Losing Her Consulting Role: Kristie Tobias

Author of the new book Fearlessly Made You: Surviving and Thriving in a Perfectly Imperfect Life.
Show notes: https://www.markgraban.com/mistake42
My guest for Episode #42 is Kristie Tobias, author of the new book Fearlessly Made You: Surviving and Thriving in a Perfectly Imperfect Life. You can learn more about Kristie and the book via the book's website.
Kristie Tobias is a Consultant with Huron Consulting Group, Coach, National Speaker and she is now, as of this week, a published author with over 15 years of consulting and leadership experience.. She has consulted over 30 organizations on topics focused on change management and leadership, employee engagement, leadership development, business optimization, and financial improvement.
Content warning: Kristie does mention instances of being abused in her past. We do not discuss this in detail, but the subject matter might be alarming to some listeners.
In the episode, Kristie shares a story about her favorite mistake, earlier in her consulting career, when she was removed from her role working with healthcare C-suite executives. Kristie reflects and shares that she" wasn't honest with herself about the internal work that needed to be done to improve the client" and she "took for granted" that she needed to grow, learn, and move relationships deeper than the surface.
She says she can "now look back and laugh" because she has come a long way. We also talk about her book, what a "perfectly imperfect life" means (from the subtitle of her book) and what it means to be a better version of oneself.
Here is an article about Kristie using exercise as a way to overcome PTSD.
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Questioning a Business Leader’s Commitment: Adam Lawrence

Author of The Wheel of Sustainability
Episode page with transcript, links, and more -- https://www.markgraban.com/mistake41
My guest for Episode #41 is Adam Lawrence, from his firm Process Improvement Partners. He is the author of the new book The Wheel of Sustainability: Engaging and Empowering Teams to Produce Lasting Results. You can also find a longer interview that I did with Adam about the concepts in the book, from April 2020, before he wrote the book.
Adam has over 30 years of experience in process improvement activities, targeted at manufacturing and business processes and he started this company in 2018, based in Lancaster, PA.
Today, Adam tells a story about a mistake that he made over 20 years ago, much earlier in his career. He was sent to a factory to do some improvement work and he wasn't getting much engagement or participation from leaders there. Adam made the mistake of questioning the commitment of the business unit leader, let's call him Carl. Adam reflects on this story and shares his lessons learned.
“So, over the years, Carl and I developed a pretty good working relationship.”
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Learning to Be a Stronger Patient Advocate: Krista Hughes

CEO of Hughes Advocacy, Birmingham, Alabama
Show notes: ⁠https://www.markgraban.com/mistake40⁠
My guest for Episode #40 is ⁠Krista Hughes⁠, the CEO of her company ⁠Hughes Advocacy⁠, a private patient advocacy firm that helps patients and their families navigate the health care system and get the best medical care possible.
She has over 25 years of experience working in the medical industry for Fortune 500 Companies like Cardinal Health.   She has also worked for CareFusion, C.R. Bard, and Karl Storz.  Prior to founding Hughes Advocacy, Krista worked as a medical device representative in Alabama, Mississippi, Louisiana, and the Florida Panhandle.
She has worked for the last five years as a “patient advocate” and we have a chance to talk about that today. Krista's “favorite mistake” is related to a time when she was advocating for a patient. We'll hear what she did (or didn't do) and how she's adjusted her approach as a result — to be a more effective advocate.
We also talk about our shared passion around what's often called “medical mistakes” — many of these mistakes are very preventable. We'll talk about systemic causes of these mistakes and how the system often falls back on a strategy of “delay, deny, and defend” which we all known gets in the way of learning and progress. We'll also explore this in a future episode with ⁠Dr. David Mayer⁠, the CEO of the ⁠Patient Safety Movement Foundation⁠, so please stay tuned for that.
You can listen to or watch the episode below. A transcript also follows lower on this page. Please subscribe, rate, and review via ⁠Apple Podcasts⁠ or ⁠Podchaser⁠! You can now ⁠sign up to get new episodes via email⁠, to make sure you don't miss an episode. This podcast is part of the ⁠Lean Communicators network⁠.

Pursuing an Acting Career After His MBA: Author Matthew E. May

Multi-best-selling author, former University of Toyota instructor, chief strategy at Stratechia
Show notes: https://www.markgraban.com/mistake39
My guest for Episode #39 is my friend Matt May, he's a multi-best-selling author and he's Chief Strategist with his firm Stratechia.
I've known Matt for a long time as a former University of Toyota educator, a Wharton graduate, and an amazing author. I've interviewed him many times before. I didn't know that he was formerly a theatre and television actor (including a stint on a soap opera — I don't have video clips of that).
Today, we talk about a few of his favorite mistakes:
Not taking the traditional high-paying job after completing his MBA
Leaving New York City for Los Angeles in the pursuit of his acting career
Matt and I also talk about mistakes more generally — when are they “happy mistakes?” Were there any acting gigs that were mistakes? How should we think about mistakes, as individuals and as organizations?
This podcast is part of the Lean Communicators network -- check it out!
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